Tugas 1 Unit 4
A2 . An informal letter of congratulation
A friend and collegue of Paula’s,Steven
Wilson,was recently appointed General
Manager of his Company.Complete Paula’s
letter of congratulation to Steven.Refer to A1
in order to fill in the gaps in the following letter
Make your letter informal and personal
Dear Steven
I was very glad to her about your
Recent appointment. I know how
Hard you have worked and you certainly
Deserve it. It is a great pity
I’m going to the states for two
Weeks but I;m shortly going on holiday when I
Get back ,I’ll give varing mean while,all nevery best
Yours very sincerely
Paula
B2.Colletion letters
a. A customer who has been valuable to you in the past but for some reason has not settled his account.
A customer Value has been valuable to you in the past but for some reason has not settled his account.
b. A customer who is a very slow payer,but who has has always paid eventually.
A customer regular is a very slow payer,but who has has always paid eventually.
c. A customer whom you feel is a bad risk.
A customer bad nice you feel is a bad risk.
B3 Extract from collection letters at different stages
Extract 1
i. What are the strong emotive words in this letter? Enough
ii. At what stage would you send this letter?
After letter 1,2 or 3 in B2?After letter extract 1
iii. Would you continue to do business with this customer in the future?
Perhaps not it would
Extract 2
I. How strong does this letter feel to you?
II. At what stage do you think it was sent?
After letter 1,2 or 3 in B2?
III. What was the relationship between the writer and the recipient? Was the recipient a regular customer a valued customer or a bad security risk?
IV. What could you change in the last sentence to :
A . make it softer?
B. Make it shaper?
Use formula from letters 1,2 or 3 in B2.
Extract 3
I. At what stage was this letter sent?After letter 1,2 or 3,in B2?
II. Re-write this letter making it pissible to continue business with this customer.Use formula from letter 1,2 or 3 in B2.
C2 Pressing for payment
Iam sorry to see that touch our previous requests,the above accounts have still not been settled we wrote to you in August and in September,but have received no payment to date when we originally negotiated the contracts we gave you specially low princes on the reason that payments would be made within 30 days of the date of invoice.Here is a breakdown of the situation as it stands today:
July 31st 839/C 4,500 Overdue
August31st 921/G 12,000 Overdue
September 980/G 1.800 Now due
October 0210/C 4,000 Due November 30 th
22,300
Could you please arrage for the July and August amounts to be paid in full and for the cheque to be sent to this office before Monday November 10th.
If for any despite this cannot be done,please get in understanding with me immediately
Yours sincerely,
M . J. Hahn
1.(a) are aware of
(c) Fully appreciate
(c) is the most tactful and conveys a greater degree of understanding.
2. (b) endeavour
(a) does not convery much determination.(b)is stronger and more formal.(c) indicates sincerity and willingness,but without a definite commitment.
3.(b)propose
(b) shows much firmer intention
4. (b)need
(a) is very demanding and blunt (b) and (c)are not as tactful as(d)
5.(c)resolved
6.(a)negotiated
(a) does not indicate if the contract was obtained
7.(a)are confident
(a)shows the most positive attitude.
8. (c) assistance
(c) is more formal.
The reason why you cannot pay: Suggest
1. Penjual tidak dapat meramalkan-prospek yang bijaksana cek tgl pos
2. Impor mesin yang terlambat pengembalian barang
3. Produksi tempat jaringan-mendatangkan kegagalan rekening penukaran ketiga dari kelompok garansi
4. Orang yang berutang membayar dengan lambat kepada kami pembayaran oleh intalasi 6 bulan ditambah bunga
Unit 5
General courtesies I hope you had a comfortable journey.Thank you once again for amost stimulating lecture;it was mush appreciated
A polite introduction the conversation.As you know.I have been working on possibilities of a six-week geological and ecological survey of the temburong area.I remember you expressed interest in the project.
The object of the letter I have been asked to recruit a team.I realize this is perhaps short notice,and you may have other commitments.I can assure you that it will be most interesting
Giving more details all out-of-pocket expenses will be met.also be a generous overseas allowance
Asking for a response Could you let me know as soon as possible.Should you be able to join us
Finalising This should enable us to produce a survey, an analysis and to make recommendations.Do let me know when you plan to come to England again.I look forward to hearing from you.
Refer back to the letter written to Dr Adelby and note the formal equivalents for the following idiomatic expressions
Did all go well with your return journey?(Informal)
I hope you had a comfortable journey back after the conference.(Formal)
Remember our talk about Brunei with Karen Adelby?(Formal)
Perhaps you remember the conversation we had about Brunei?(Formal)
I have just heard that we can go ahead.(Formal)
At last we have received permission.(Formal)
You may have got fixed up for autumn(Formal)
You may have other commitments(Formal)
I do hope you can make it(formal)
I do hope you will be able to accept(Formal)
There is not much money in it(Formal)
The assignment is not particularly well paid(Formal)
B1. A semi- formal acceptance
I am delighted to accept your invitation to take part in the Brunei project.
B3. Informal acceptance
This is just to confirm my telex many thanks for your invitation.It looks as though I will be able to join you in Brunei after all.I have yet to let me the question of dates,as I’m not really due more than 28 days leave,however I am fairly confident.I shall be in Loudon on 7th .I’ll Contact you at the office when I get in about 9.30 a.m.on Monday and you can sort out have more details then.Thanks once again.
Yours in great haste,
Tony
C1 Declining an invitation and suggesting alternative arrangements
Thank you for you letter of January 20th .I am very sorry that I cannot meet you on either 15th or 17th as you suggested.I have to be in paris that week.it is a long standing engagement which I am afraid I cannot alter.
C2 Altering arrangements
a. To your Bank Manager :
I had an appointment with you next week,on Tuesday at 1600 hrs to discuss your overdraft.Now I want to change the time to 1400 hrs as you have an unexpected Board Meeting.
b. To a colleague
I had a lunch appointment for 12.45 next Friday but have to go to Paris for a meeting on Thursday. Suggest an alternative date,time and place to meet.
D2 Choosing the correct preposition
1. The survey is being financed BY
2. The team consists OF
3. He has been authorized BY
4. Peter is a lecturer IN
5. Tony specializes IN
6. Dr Adelby works IN
7. We had a most interesting discussion ABOUT
8. The press shows an in interest IN
9. Permission has been granted BY
10. They met WITH coincidence
11. We are now looking forward
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